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Patient Reference Group

Welcome to Fairfield Park Health Centre

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues including student health. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the services the practice offers are always heading in the same direction.

What we ask of you

Attendance: Attend appointments on time or give ample notice if unable to attend. Appointments can be cancelled by leaving a message on our telephone system.

Information: Inform the practice of changes of name, address and/or telephone number.

Behaviour:  Our staff should be able to come to work without fear of abuse, harrassment or violence.  We recognise that people are often anxious or upset and that sometimes we may not be able to meet patients' needs although we will always try to provide the best service we can.  In most cases, people will be appreciative towards staff but a small minority can sometimes be abusive or violent.  We take such cases very seriously and will not tolerate such behaviour.  If any of our staff experience unacceptable behaviour they will report it.  We may consider removing patients from our registered list in extreme cases or for repeated instances of unacceptable behaviour.

Our commitment to you

Access: To provide a range of appointments for patients to see, or speak to, a health care professional (GP, Nurse, etc.), either urgently or up to four weeks in advance as appropriate.
Communication.  To provide clear and accurate information about services, procedures etc, and any changes, in a timely and accessible format.
Respect. To treat all patients with dignity, respect and courtesy regardless of gender, age, ethnicity or sexuality
Clinical care. To provide the most appropriate care to every patient dependent upon their individual circumstances, and to access relevant additional services as necessary.

General Data Protection Regulations (GDPR)

New legislation came into effect on Friday 25th May 2018 that replaces the Data Protection Act.  We are required to provide patients with information about what data we hold, how we use that data and who we share it with.  Please click here for more information

Tick awareness

Now thatthe snow has gone andthe weather is warming, it's a great time to be outside, but don’t forget to be ‘tick aware’. Ticks are small members of the spider family that feed on blood. They can transmit bacteria that cause diseases such as Lyme Disease. Tick activity increases in spring and peaks between April and June and this is when tick bite risk is highest. We’re encouraging residents and visitors to become ‘tick aware’ to continue enjoying outdoor activities with the knowledge and confidence of how to manage ticks should they come into contact with them.

 The key messages are:

 Know what ticks look like, where they can be found, and practise prevention behaviours to help avoid tick bites

  1. Check your clothes and body regularly for ticks when outdoors and when you return home
  2. Remove ticks as soon as possible with fine tipped tweezers or a tick removal tool. Once removed apply antiseptic to the bite area and keep an eye on it for any changes.

For further information about ticks, and other biting/stinging insects, click here

GP Earnings

All GP Practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each Practice.  The average pay for GPs who worked for 6 months or more in Fairfield Park Health Centre in the last financial year was £49,834 before Tax and national Insurance.  This is for 1 full time, 7 part time and 2 Locum GPs.

(Site updated 25/05/2018)
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