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Patient Reference Group

Welcome to Fairfield Park Health Centre

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues including student health. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the services the practice offers are always heading in the same direction.

What we ask of you

Attendance: Attend appointments on time or give ample notice if unable to attend. Appointments can be cancelled by leaving a message on our telephone system.

Information: Inform the practice of changes of name, address and/or telephone number.

Behaviour:  Our staff should be able to come to work without fear of abuse, harrassment or violence.  We recognise that people are often anxious or upset and that sometimes we may not be able to meet patients' needs although we will always try to provide the best service we can.  In most cases, people will be appreciative towards staff but a small minority can sometimes be abusive or violent.  We take such cases very seriously and will not tolerate such behaviour.  If any of our staff experience unacceptable behaviour they will report it.  We may consider removing patients from our registered list in extreme cases or for repeated instances of unacceptable behaviour.

Our commitment to you

Access: To provide a range of appointments for patients to see, or speak to, a health care professional (GP, Nurse, etc.), either urgently or up to four weeks in advance as appropriate.
Communication.  To provide clear and accurate information about services, procedures etc, and any changes, in a timely and accessible format.
Respect. To treat all patients with dignity, respect and courtesy regardless of gender, age, ethnicity or sexuality
Clinical care. To provide the most appropriate care to every patient dependent upon their individual circumstances, and to access relevant additional services as necessary.

Staff changes

We are very pleased to announce that Dr Rachel Elton is the latest addition to our team at Fairfield Park.  Dr Elton was with us previously as part of her GP training and proved to be a very popular GP with our patients and staff.  We are very glad that she has chosen to return as a permanent member of the team.

GP Earnings

All GP Practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each Practice.  The average pay for GPs who worked for 6 months or more in Fairfield Park Health Centre in the last financial year was £49,834 before Tax and national Insurance.  This is for 1 full time, 7 part time and 2 Locum GPs.

The ‘earlier home visiting service’ for vulnerable patients

We have been piloting a new service at the surgery, called the ‘Earlier Home Visiting Service’ since October 2016.

This service is specifically for patients who have suddenly become very unwell and cannot wait for a routine GP visit at home. It is for people that need to be seen urgently at home and then potentially admitted to hospital as an emergency.

The patient is seen by a highly trained paramedic who has worked in hospitals, urgent care centres and doctors surgeries.  They assess and manage ill patients at home, administer antibiotics and other medicines normally prescribed by a doctor as well as treat minor injuries.

The service runs from 08:30 to 12.30 from Monday to Friday, but not at weekends and bank holidays.

It is important to understand that this service does not replace other routine home or nursing home visits by your own GP. It is specifically for the most vulnerable patients and they can only be referred by their GP, after we’ve received the initial call to let us know about the patient’s condition.  It is not possible to directly refer yourself or someone in your care.

We are running this service together with four other surgeries in the local area, with the Specialist paramedic for the service seeing patients from across all practices each day.

Feedback from patients who have used this service has been very positive and the local Clinical Commissioning Group (CCG) have recently agreed to continue to fund the servicefor a further 3 months beyond the end of the pilot phase in March 2017.  We have recently submitted a proposal to secure additional funding in order to continue to provide this service on a more long term basis, which has been provisionally approved by the CCG.

Please do get in touch if you have any questions on the service or would like to give us some feedback.

(Site updated 26/02/2018)
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