We trust you will find our website provides clear and concise information. If you have any feedback please let us know what you think.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues including student health. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our patient group exists to make sure that patient needs and the services the practice offers are always heading in the same direction.
What we ask of you
Attendance: Attend appointments on time or give ample notice if unable to attend. Appointments can be cancelled by leaving a message on our telephone system.
Information: Inform the practice of changes of name, address and/or telephone number.
Behaviour: Our staff should be able to come to work without fear of abuse, harrassment or violence. We recognise that people are often anxious or upset and that sometimes we may not be able to meet patients' needs although we will always try to provide the best service we can. In most cases, people will be appreciative towards staff but a small minority can sometimes be abusive or violent. We take such cases very seriously and will not tolerate such behaviour. If any of our staff experience unacceptable behaviour they will report it. We may consider removing patients from our registered list in extreme cases or for repeated instances of unacceptable behaviour.
Our commitment to you
Access: To provide a range of appointments for patients to see, or speak to, a health care professional (GP, Nurse, Pharmacist, Physiotherapist etc.), either urgently or up to four weeks in advance as appropriate.
Communication. To provide clear and accurate information about services, procedures etc, and any changes, in a timely and accessible format.
Respect. To treat all patients with dignity, respect and courtesy regardless of gender, age, ethnicity or sexuality.
Clinical Care. To provide the most appropriate care to every patient dependent upon their individual circumstances, and to access relevant additional services as necessary.
General Data Protection Regulations (GDPR)
We are required to provide patients with information about what data we hold, how we use that data and who we share it with. Please click here for more information
(Site updated 02/12/2019)