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Responsibilities

Practice responsibilities

    • Access - To provide a range of appointments for patients to see, or speak to, a health care professional (GP, Nurse, Health Care Assistant etc.), either urgently, within 48 hours or up to four weeks in advance as appropriate.

    • Communication - To provide clear and accurate information about services, procedures etc, and any changes, in a timely and accessible format.

    • Respect - To treat all patients with respect and courtesy and at all times.

    • Clinical care - To provide the most appropriate care to every patient dependent upon their individual circumstances, and to access relevant additional services as necessary.

Patient Responsibilities

    • Attendance - To attend appointments on time or give notice if unable to attend appointment.

    • Information - Inform the practice of changes of name, address and or telephone number.

    • Violence and aggression - To understand that the practice has a zero tolerance of any violence or aggressive behaviour towards staff, other patients or premises and that violent and abusive patients will be reported to the Police, may subsequently be prosecuted and may be struck off the Practice list.
    • Partners In Care

      Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our patient group exists to make sure that patient needs and the services the practice offers are always heading in the same direction.

    • What We Ask of You

      Attendance: Attend appointments on time or give ample notice if unable to attend. Appointments can be cancelled by leaving a message on our telephone system.

      Information: Inform the practice of changes of name, address and/or telephone number.

      Behaviour:  Our staff should be able to come to work without fear of abuse, harrassment or violence.  We recognise that people are often anxious or upset and that sometimes we may not be able to meet patients' needs although we will always try to provide the best service we can.  In most cases, people will be appreciative towards staff but a small minority can sometimes be abusive or violent.  We take such cases very seriously and will not tolerate such behaviour.  If any of our staff experience unacceptable behaviour they will report it.  We may consider removing patients from our registered list in extreme cases or for repeated instances of unacceptable behaviour.



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